Refund Policy

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The Muddy Mrs requires a deposit to secure all bookings. This deposit is used to reserve your appointment time and cover initial administrative and scheduling costs. Deposits are non‑refundable unless we cancel the appointment ourselves or are unable to carry out the work for reasons within our control. If you need to reschedule, we will happily move your appointment to another available date provided you give at least 48 hours’ notice.

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If you cancel your appointment with less than 48 hours’ notice, the deposit will be retained to cover lost time and travel costs. If we arrive and cannot access the garden or complete the work due to circumstances outside our control, the deposit will also be retained. This ensures we can fairly compensate our team for allocated time and travel.

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Full payment is due immediately upon completion of the work. If you are dissatisfied with any part of the service, please contact us within 24 hours so we can review the issue and, where appropriate, return to correct the work. Refunds for completed work are only issued in cases where we are unable to deliver the agreed service or where a clear service failure has occurred. We do not offer refunds for changes of mind after the work has been completed.